hw88 Platform Privacy Notice

This page describes what we collect when you use hw88 and how we keep that data protected. We at hw88 collect personal information only to operate our platform, process your deposits and withdrawals, verify your account, and provide customer support. We do not sell your data to third parties or use it for marketing purposes outside our service.

Our privacy practice centres on transparency and security. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, Mandini, local payment, and online payment, or interact with our live-dealer tables and sports betting, your information is encrypted and stored on secure servers. We comply with industry-standard data protection practices and only share information with payment processors and legal authorities when required by law.

Read through the sections below to understand what we collect, how long we retain it, and what rights you have regarding your information on hw88.

What Data We Collect on hw88

We collect information in several categories. When you register an account on hw88, we gather your legal name, email address, phone number, and date of birth. During our know-your-customer (KYC) process, we request copies of your government-issued ID (passport, national ID card, or driver's licence) and sometimes proof of address such as a utility bill or rental agreement. We also record your IP address, device type, and browser information when you access our platform.

When you deposit funds on hw88, our payment processors collect transaction details—the amount, method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and timestamp. We do not store full card numbers or full bank account details; payment processors handle that encryption. When you withdraw, we record the destination account and reverse the transaction details.

Gameplay Data and Account Activity

We log your gaming activity on hw88—which games you play, your wagers, and your outcomes. This data is used to calculate your weekly cashback, track tier progression, and detect bonus abuse. We do not share individual game outcomes with third parties. We also record your chat interactions if you use our live-dealer chat feature, and we monitor for abusive or harassing language.

Note: We retain gameplay data for a minimum of seven years to comply with anti-money-laundering regulations and dispute resolution requirements.

We collect cookies and tracking pixels on our website. These cookies track your session, remember your login preferences, and analyze how you navigate hw88. You may disable cookies in your browser settings; however, some platform features may not function correctly without them.

How We Use and Protect Your Data on hw88

Our Data Use Practices

We use your information to process deposits and withdrawals, verify your identity, calculate bonuses and cashback, provide customer support, and detect fraudulent activity. We do not sell your data. We do not use your information to market third-party products. We may share your data with our payment processors, anti-fraud vendors, and legal authorities only when required by law or to prevent criminal activity.

If you contest a transaction or file a dispute with hw88, we use your data to investigate and resolve the matter. We also analyze gameplay patterns to ensure fair play and detect collusion or account manipulation. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang may be subject to additional local regulatory requirements; we comply with those requirements in processing and storing your data.

Data Security and Encryption

We encrypt all data in transit using SSL (Secure Sockets Layer) protocol. Your password is hashed and salted before storage, meaning we do not retain your actual password. Our servers sit behind firewalls and are protected by intrusion-detection systems. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

We do not guarantee absolute security; however, we follow industry best practices. If a data breach occurs, we will notify affected users as required by applicable law. You are responsible for keeping your password secure and not sharing it with others. If you suspect unauthorized access to your hw88 account, contact us immediately via email or in-app support.

KYC (Know-Your-Customer): Our process of verifying your identity using government-issued documents and proof of address before allowing deposits.
SSL Encryption: The security protocol we use to encrypt data as it travels between your device and our servers on hw88.
Cookie: A small file stored on your device that tracks your hw88 session and user preferences.
Data Retention: The period we keep your information after account closure, typically minimum seven years for regulatory compliance.

Third-Party Processors and Data Sharing

We share your payment information with certified payment processors to complete deposits and withdrawals. These processors are contractually bound to protect your data and use it only to process transactions. We also share limited information with anti-fraud services to prevent account takeover and money laundering. These services do not use your data for other purposes.

We may disclose your information to law enforcement or regulatory authorities if required by law, a court order, or a government investigation. We do not voluntarily provide this information; we comply only when legally compelled. During periods like Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team may be reduced, and data-processing requests may be delayed.

Your Rights and Data Requests

You have the right to request a copy of your personal data held on hw88. You may also request correction of inaccurate information or request deletion where legally permitted. To make a request, contact our support team with your account email and specific details of what you are requesting. We will respond within 30 business days.

If you close your hw88 account, we retain your data for the minimum period required by anti-money-laundering and gaming regulations—typically seven years. After that period, we securely delete or anonymize your information. You cannot withdraw this deletion request once submitted; deletion is permanent.

Our services on hw88 are available only where local law permits. If you are located in a jurisdiction with data-protection laws (such as GDPR), those laws may apply to your information depending on where our servers are located and where you access our platform. Users are responsible for understanding their jurisdiction's data-protection rights. For questions about your privacy on hw88, contact our support team via email or in-app messaging during business hours.